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Returns and Exchanges

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100% Satisfaction Guarantee - Returns and Exchanges

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase.

Please inspect your order upon arrival. If you want to return or exchange it for any reason, send us an RMA (Return Merchandise Authorization). We will respond with an RMA number and the address where to send the product. Allow one to two business days to receive this information.

If your replacement product needs to be expedited, please contact us at 800-856-4817 or go online to re-order your gloves. We will issue a refund to you when you return your original order.

How to Request an RMA

If you have a palmflex.com user account:

  1. Sign into your account by clicking the “Sign in” link on the top right hand side of any page on our website.
  2. Click on the “Transactions” tab.
  3. Open your order.
  4. Above the PalmFlex logo under “Order details” click on the link “Create return”. Note, this link will not display if the order is over 30 days old.”
  5. Fill out the information and send it to us.
  6. We will respond with an RMA in one to two business days.

If you do not have a palmflex user account (checked out anonymously), fill out an RMA (Return Merchandise Authorization) form.

Returns and Exchanges Terms

You can return products within 30 days of receipt under the following conditions:

  • We accept returns and exchanges with an RMA, which we will provide.
  • We accept products that are returned complete, in new, unused, and resalable condition. We regret that we cannot accept broken or opened packs or cases for return or exchange.
  • We do not consider products that are subject to normal wear and tear as defective, unless there is a manufacturing error. You can return or exchange defective items within 30 days of purchase.
  • Customers are responsible for return shipping unless the product is defective or we sent the incorrect item. We will ship your exchange for free.
  • We will refund your return to the original method of payment.
  • Large quantity orders and returns outside the 30 day window may be subject to a 20% restocking fee.

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