100% Satisfaction Guarantee
Customer satisfaction is our top priority. If you would like to return your purchase for any reason, please send us an RMA Request (Return Merchandise Authorization). We will respond via email with an RMA number and the return shipping address. Please allow 3-5 business days to receive your RMA.
To help expedite your refund, please email or call us with your tracking number once your return is in transit. If you would like to exchange a product, please request an RMA and then order your replacement product at your convenience.
Return Terms and Conditions:
You can return products within 30 days of receipt under the following conditions:
- We accept returns with an RMA, which we will provide.
- We accept products that are returned complete, in new, unused, and resalable condition. For example, gloves sold by the dozen are only eligible for return if all 12 pairs are returned in resalable condition. We regret that we cannot accept disposable products if the case is damaged or discarded.
- We do not consider products that are subject to normal wear and tear as defective, unless there is a manufacturing error. You can return or exchange defective items within 10 days of receipt.
- Customers are responsible for return shipping unless the product is defective or we sent the incorrect item. We will ship your replacement for free.
- We will refund your return to the original method of payment.
- All returns may be subject to a 15% restocking fee.
- Items ship directly from our vendors, so please note that returns will go back to the manufacturer, not to PalmFlex.