Frequently Asked Questions

Can I make a change to my order?

Please contact us as soon as possible after placing your order, and we will do our best to apply the changes before your order is processed. If your order has already been processed, you can submit a return and reorder with your desired changes.

How can I get a copy of my order?

You can get a copy of your order anytime by going to the Orders page under “My Account”, then clicking on “Print receipt” to print your order. If you checked out anonymously, please send us your request and order details in the Contact Us form and we will reply within one business day.

What if I didn’t receive my order confirmation email?

Please check your spam folder. If it’s not there, contact us and we will be happy to resend it.

What if the product delivered to me wasn’t what I ordered?

This is a rare occurrence, but occasionally mistakes do happen. Please email us at info@palmflex.com with your order number and a description of the issue. We will provide a return shipping label to send back the incorrect product and have the correct product shipped to you as quickly as possible.

Is there an easy way to reorder?

You can reorder anytime by going to the Orders page under “My Account”. Click on “Reorder” to add items to your cart.

When will my order be delivered?

Orders generally ship 1-2 business days after your purchase and arrive within 3-5 business days*, depending on your location. Most of our vendors have multiple distribution centers, and we will always ship from the closest location. If you order multiple items, they may ship separately. For this reason, you could receive more than one order and shipment notification.

*During the busy season (November - February), please allow a few extra days to process and ship your order.

How much will it cost to ship my order?

All orders over $80 include free shipping, excluding orders to Alaska and Hawaii. For orders under $80, you will get a better rate if you ship to a business address rather than a residential address. You can click the 'Calculate' link on the shopping cart page to calculate an estimated shipping cost.

What shipping methods do you offer?

We offer UPS Ground shipping, which typically takes 3-5 business days depending on your location. At this time, we can only offer expedited shipping if you can provide us with your own UPS account number.

Do you ship internationally?

We do not ship outside of the U.S. at this time.

Is there a minimum order requirement?

In order to offer the most competitive prices in the market, some products require a minimum quantity purchase. We strive to give customers the best possible value storewide while also keeping the minimums low.

Can I purchase gloves by the pair instead of by the dozen?

Some gloves are sold by the pair. However, gloves that are sold by the dozen cannot be sold in smaller quantities. Likewise, disposable gloves sold by the case cannot be sold by the box. The product quantity displayed (Pair, Dozen, Case, etc.) cannot be changed.

Can I request a free sample?

We offer free samples on our disposable gloves and shoe covers. Click the 'Request a Free Sample' link on the relevant product page to submit your request.

Can you add custom logos?

We can for select work jackets on orders over $1000. Contact us to place your request.

What payment methods do you accept?

We accept all major credit cards, PayPal, purchase orders from approved businesses, and wire transfers. You can apply here for purchase order approval, or if you would like to conduct a wire transfer, please contact us.

Can I order with purchase orders?

We welcome purchase orders from businesses upon approval. Simply fill out our credit application and we will get back to you within 2-3 business days. For more information, see our Credit Application page.

Can I request a bulk quote?

Yes! You can visit our Bulk Quote Request page or click the 'Request a Bulk Quote' link on the relevant product page. Minimum quantity of 100 to qualify. Example: If the product is sold by the dozen, then the bulk quote minimum is 100 dozen. 

What if I can't complete payment at checkout?

Please double check that your credit card information and billing address are 100% accurate, and that the billing address is the same as the one on your credit card statement. If the problem still persists, please contact us and we will help complete the order for you.

Do you collect sales tax?

At this time, we only collect sales tax in Washington State where PalmFlex has a physical presence.

How do I contact you?

Online: Visit our Contact Us page.

By Phone: 800.856.4817

By Fax: 425.883.1230

Our office hours are 7am to 4pm PST. We respond to messages within one business day.

How secure is your site?

• Our website is kept on a dedicated server at X-Cart, one of the largest and most secure hosting companies in the world.
• Our server and website administration is protected by firewalls so only computers who are given highly restricted permission by PalmFlex management, can access our data.
• Our server is protected by sophisticated anti-virus and anti-malware software, and is tested daily by McAfee SECURE with an intensive security scan for malware, malicious Javascript, spam, suspicious redirections and malicious iFrames.
• Every page on our web site is verified secure (that’s what the https in our URL on your browser means) by a Comodo Extended Validation SSL certificate. This offers the highest levels of authentication with cryptography.
• Our shopping cart administration backend is protected by a triple layer of authentication levels (password protection) to log in.
• Our payment processing module is kept separate from our administration and website modules with its own login and password requirements for a higher level of security.
• We do not rent, sell or share your private data with anyone, and use it only to fulfill our orders.
• Our website is PCI DSS compliant, which ensures that your credit card information has the highest levels of protection. In fact we don’t even see your credit card information and it is not stored in our database. It is transferred in highly encrypted form to our merchant processor, which authorizes the transaction.
• The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
• You can be confident that your purchases from PalmFlex are safe, and your financial and personal information is private and secure.

Why buy from PalmFlex?

• Our Goals: The core focus of PalmFlex is to help customers be productive, improve performance and feel confident by using their hands safely and comfortably. All other goals are secondary to this mission. We strive to provide results that are satisfactory to you, our customer. If, at any time, you feel you are not getting the outcome you desire, please contact us at 800-856-4817 or send us feedback and a manager will respond punctually.
• Quick Response: We monitor emails and voicemails in the evenings and over weekends, so you can expect a quick answer to your questions and needs. You can order online and send us messages 24/7 so there are no lines at the cash register and no parking and traffic hassles to contend with. Excellent service is a key value to us so you know your hands are in good care.
• Efficient processing and fulfillment of orders: We were an early adopter of eCommerce and we try to leverage and develop technology, so we have efficient, reliable and cost-effective systems in place to make it quick, easy and economical for you to shop.
• A Great User Experience: We are constantly optimizing our store with the latest features to provide a convenient, secure, and enjoyable shopping experience.
• Family Owned and Operated: We are a 3rd generation family owned and operated glove business. Our president Barb Abrahms is known locally as “The Glove Lady” because she used to personally deliver cases of disposable gloves to customers, who still buy from us after many years.
• Mix & Match Discounts: PalmFlex pioneered the Volume Discounts concept online by automatically reducing the price of an item based on the quantity you purchase. We now extend the “More you buy the more you save” principle by offering “Mix and Match” discounts which enable you to combine different sizes or colors of the same item to reach a higher discount tier or our minimum quantity. This gives you more choices and bigger savings.
• A Wider Selection, Lower Prices and Free Shipping Over $80: By avoiding the high rent and overhead of brick and mortar stores, using nationwide distribution centers and shipping some products directly to you from the manufacturers, we are able to provide a wider selection of products at competitive prices. With free shipping storewide on orders over $80 you can enjoy the convenience of shopping online with free delivery to your doorstep.
• We Know our Business: By keeping a narrow focus on our product lines, he has developed a deep and professional understanding of our customer needs. Our proven history and repeat business sustain our business model in a competitive marketplace.

Why create an account?

By creating an account, you get the following benefits:

1) Our shopping cart will remember your billing and shipping name and address so you don’t have to enter it every time you make a purchase.
2) You can manage multiple billing and shipping addresses so you don’t have to enter the new information every time you make a purpose.
3) You can view a history of all your transactions.
4) You can open your order details and request to return or exchange products with an easy online form.
5) You can open your order details and print it out at any time.
6) You can open previous orders and reorder the same items.
7) You can open your order details and get your tracking information.
8) You can see a history of your returns and exchanges.
9) You can manage and order items in your “Wish List”.
10) You can securely manage your credit card details so that you don’t have to enter the numbers every time you make a purchase. Note: Your actual credit card number is not saved in our database. It is converted into an encrypted “token” and goes directly to our merchant processor.

Where can I change my profile information?

You can change your email address and password anytime on the Profile page under My Account.