Frequently Asked Questions

How do I contact you?

By Phone: 800.856.4817

By Fax: 425.883.1230

Online: Visit our Contact Us page.

Our office hours are 7am to 4pm PST. We respond to messages within one business day.

How secure is your site?

• Our website is kept on a dedicated server at X-Cart, one of the largest and most secure hosting companies in the world.
• Our server and website administration is protected by firewalls so only computers who are given highly restricted permission by PalmFlex management, can access our data.
• Our server is protected by sophisticated anti-virus and anti-malware software, and is tested daily by McAfee SECURE with an intensive security scan for malware, malicious Javascript, spam, suspicious redirections and malicious iFrames.
• Every page on our web site is verified secure (that’s what the https in our URL on your browser means) by a Comodo Extended Validation SSL certificate. This offers the highest levels of authentication with cryptography.
• Our shopping cart administration backend is protected by a triple layer of authentication levels (password protection) to log in.
• Our payment processing module is kept separate from our administration and website modules with its own login and password requirements for a higher level of security.
• We do not rent, sell or share your private data with anyone, and use it only to fulfill our orders.
• Our website is PCI DSS compliant, which ensures that your credit card information has the highest levels of protection. In fact we don’t even see your credit card information and it is not stored in our database. It is transferred in highly encrypted form to our merchant processor, which authorizes the transaction.
• The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
• You can be confident that your purchases from PalmFlex are safe, and your financial and personal information is private and secure.

Why buy from PalmFlex?

• Our Goals: The core focus of PalmFlex is to help customers be productive, improve performance and feel confident by using their hands safely and comfortably. All other goals are secondary to this mission. We strive to provide results that are satisfactory to you, our customer. If, at any time, you feel you are not getting the outcome you desire, please contact us at 800-856-4817 or send us feedback and a manager will respond punctually.
• Quick Response: We monitor emails and voice mails in the evenings and over weekends, so you can expect a quick answer to your questions and needs. You can order online and send us messages 24/7 so there are no lines at the cash register and no parking and traffic hassles to contend with. Excellent service is a key value to us so you know your hands are in good care.
• Efficient processing and fulfillment of orders: We were an early adopter of eCommerce and we try to leverage and develop technology, so we have efficient, reliable and cost-effective systems in place to make it quick, easy and economical for you to shop.
• A Great User Experience: We are now on our 3rd generation shopping cart, with the latest features to provide a safe, secure and enjoyable value-added shopping experience.
• Family Owned and Operated: We are a 2nd generation family owned and operated glove business. Our president Barb Abrahms is known locally as “The Glove Lady” because she use to personally deliver cases of disposable gloves to customers, who still buy from us after many years.
• Mix & Match Discounts: PalmFlex pioneered the Volume Discounts concept online by automatically reducing the price of an item based on the quantity you purchase. We now extend “The more you buy the more you save” principle by offering “Mix and Match” discounts which enable you to combine different sizes or colors of the same item to reach a higher discount tier or our minimum quantity. This gives you more choices and bigger savings.
• A Wider Selection, Lower Prices and Free Shipping Over $80: By avoiding the high rent and overhead of brick and mortar stores, using nationwide distribution centers and shipping some products directly to you from the manufacturers, we are able to provide a wider selection of products at competitive prices. With free shipping storewide on orders over $80 you can enjoy the convenience of shopping online with free delivery to your doorstep.
• We Know our Business: By keeping a narrow focus on our product lines, he has developed a deep and professional understanding of our customer needs. Our proven history and repeat business sustain our business model in a competitive marketplace.

Is there a minimum order requirement?

In order to offer the most competitive prices in the market, some products require a minimum quantity purchase. We strive to give customers the best possible value storewide while also keeping the minimums low.

Can I order with purchase orders?

We welcome official purchase orders from federal, state and city agencies, educational institutions and hospitals, for business use. Simply fax your purchase order to us at 425-883-1230. For more information, see the Purchase Order section on our Credit Terms page.

Do you collect sales tax?

We only collect sales tax in Washington State, where PalmFlex has a physical presence.

When will my order be delivered?

Orders generally ship the next business day after your purchase and arrive within three to five business days*, depending on your location. Most of our vendors have multiple distribution centers, and we will always ship from the closest location. If you order multiple items, they may ship separately. For this reason, you could receive more than one order and shipment notification.

*During the busy season (November - February), please allow a few extra days to process and ship your order.

How much will it cost to ship my order?

All orders over $80 include free shipping, excluding orders to Alaska and Hawaii. For orders under $80, our system is programmed to give you the lowest shipping rate. If you choose UPS, you get a better rate if you ship to a business address rather than a residential address.

Do you ship internationally?

For shipments outside of the United States, please email your request to info@palmflex.com. We typically accept wire transfers as the only form of payment, and we can ship to a freight forwarder of your choice within the U.S.

How can I get a copy of my order?

You can get a copy of your order anytime by signing into “My Account” and clicking on your order in the “Orders” tab. Click on “Print receipt” to print your order. If you checked out anonymously, please send us your request and order details in the Contact Us form and we will reply within one business day.

Is there an easy way to reorder?

You can reorder anytime by signing into “My Account” and clicking on your previous order in the “Orders” tab. Click on “Reorder” to add items to your cart.

Why create an account?

By creating a username and password you get the following benefits:

1) Our shopping cart will remember your billing and shipping name and address so you don’t have to enter it every time you make a purchase.
2) You can manage multiple billing and shipping addresses so you don’t have to enter the new information every time you make a purpose.
3) You can view a history of all your transactions.
4) You can open your order details and request to return or exchange products with an easy online form.
5) You can open your order details and print it out at any time.
6) You can open previous orders and reorder the same items.
7) You can open your order details and get your tracking information.
8) You can see how many Reward points you have accumulated.
9) You can see a history of your returns and exchanges.
10) You can manage and order items in your “Wish List”.
11) You can securely manage your credit card details so that you don’t have to enter the numbers every time you make a purchase. Note: Your actual credit card number is not saved in our data base. It is converted into an encrypted “token” and goes directly to our merchant processor.
12) You can change your username, email address and password at any time.

Where can I change my profile information?

You can change your username, password and email anytime by signing into “My Account” (on the top right hand side of this page) and clicking the "Profile" tab.